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Third-Party Support for Enterprise Software | Rimini Street Third-Party Support for Enterprise Software | Rimini Street
  • What we do
    End-to-end support and services for enterprise software
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Contact us

Rimini Watch™: Proactive Monitoring and Health Check Services

Mitigate issues before they become critical with proactive support services

Rimini Street Application Performance Monitoring

Proactive support services that help identify and resolve potential application and database issues before they happen

Proactive monitoring and health check solutions can help keep business-critical ERP systems up and running smoothly by anticipating problems before misconfigurations or poor performance issues can ripple through applications and affect systems. Rimini Street proactive support services deliver secure monitoring, proactive guidance, real-time dashboards, and customized reports. Rimini Street experts help maintain a stable IT environment to keep business users productive.

In addition to performance and monitoring assessments included in software support services, Rimini Street offers additional proactive monitoring and system health check services to deliver proactive support for many products.

Proactive services

Proactive services help ensure business continuity to deliver on user demands. By proactively and more accurately determining what's going on across ERP environments, Rimini Street puts organizations in a better position to meet critical SLAs and business needs. Experts help to quickly pinpoint issues, mitigate them, and provide best practices for maintaining ERP systems long term.

Advisory services

Advisory services

Technical and proactive support and guidance to help ensure internal teams are following best practices
Monitoring and performance services

Monitoring and performance services

Alerts and diagnostic metrics for proactive analysis of potential issues by monitoring applications throughout the enterprise
Change management

Change management

Effective automation of SAP changes, including accelerated transport processes and integrated quality assurance

Rimini Watch™ solutions

Rimini Watch™ for applications

Rimini Watch™ for applications is designed to continuously monitor your application IT landscape and proactively alert administrators of issues and exceeded thresholds.
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Rimini Watch™ for SAP

Subscription-based service for monitoring SAP systems, performing health checks, and mitigating technical issues before they become critical.
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Rimini Watch™ for change management

Subscription-based service that significantly improves the efficiency, security, and quality of SAP change and transport management, complete with transparency and audit trails.
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Why Rimini Street

Better model

Rimini Street is focused on post-implementation success, actively monitoring and servicing systems, and helping prevent issues through proactive guidance, plus providing customized reports and dashboards.

Better people

Rimini Street has an experienced proactive support services team, dedicated to helping improve ERP system stability and performance through faster issue resolution.

Better outcomes

With proactive services, clients can minimize risk and potential downtime that directly impact business operations.

Rimini Street Software Application Performance Monitoring

“We are always looking for ways to make sure our SAP systems are stable. With Rimini Watch™ for SAP, we can monitor, trend capacity, and identify application and performance issues faster, and in some cases before they happen. This service helps us determine server, services, and application availability. For us, this means fast detection of issues within the complete technology stack, not just the application. Combined with Rimini Street’s SAP ERP expertise, these proactive diagnostics and web-based dashboards help improve our support experience.”

Rich Santoriello, Director, Data Center & Shared Services
RELATED SERVICES

Rimini ONE™

Get end-to-end support, products, and services for your enterprise software applications, databases, and related technologies.

Learn more about Rimini ONE
Rimini ONE™

Rimini Street clients include:

Neovia Logistics
American Woodmark Corporation
Geon Performance Solutions, LLC
SUMIFRU SINGAPORE PTE. LTD.
RS. MITRA KELUARGA GROUP
Alliance Group Limited
MYOB
SCEE Electrical Ltd
Bumhan Mecatec
GRP
Mercury NZ
Standard Foods Corporation
View All

Additional resources

Unified Support Services for Enterprise Software
Brochure
Unified Support Services for Enterprise Software

Rimini Street, Inc. (RMNI) is the leader in third-party enterprise software support and strategic services to organizations around the world.

Read Brochure
Rimini Watch™ for Applications
Datasheet
Rimini Watch™ for Applications
Read Datasheet
Unleash Your IT Potential with Rimini ONE™ All-in-One Support and Services
Blog
Unleash Your IT Potential with Rimini ONE™ All-in-One Support and Services
Rimini Street Staff
3 min read

In today’s competitive business landscape, organizations rely heavily on their enterprise software systems to drive productivity and enable growth. However, some vendors provide only limited levels of support for existing versions. As a result, many companies find themselves struggling to: keep up with the associated costs and complexities of maintaining their software investments source high-quality […]

Read Blog
Rimini Watch™ for Change Management
Datasheet
Rimini Watch™ for Change Management
Read Datasheet
IT Hero: Systems Administrator
Blog
IT Hero: Systems Administrator
Pat Phelan
Pat Phelan
VP, Market Research
3 min read

The systems administrator’s job is Nonstop As a lead systems administrator with Rimini Street, Dustin Jaeger, is part of an infrastructure team that serves internal customers almost exclusively. Its job is to ensure business continuity every second of every day, especially in case of a disaster. The team’s buzzword is “high availability” as represented by […]

Read Blog
Retail Enterprise Software Unified Support Services
Brochure
Retail Enterprise Software Unified Support Services
Read Brochure
Database Health Best Practices: How to Identify and Prevent Disruptive Database Issues Proactively
Webinar
Database Health Best Practices: How to Identify and Prevent Disruptive Database Issues Proactively

Watch this webinar to learn more about Rimini Street Database Health Check as a proactive service to track and identify potentially disruptive database platform performance issues before they can negatively impact business operations.

Watch Webinar
Rimini Street Database Health Check
Datasheet
Rimini Street Database Health Check

Proactive database health assessments

Read Datasheet
How To Fix Desktop Java Version Glitches With Enterprise Applications
Blog
How To Fix Desktop Java Version Glitches With Enterprise Applications
Rimini Street Staff
3 min read

ERP systems and other enterprise applications sometimes break when the software was written to work with a specific release of Java that is not the one user desktops are configured to use by default. What are you supposed to do when that happens? Make users revert to a version of Java that may be obsolete […]

Read Blog

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